The last time you bought a PBX, your purchase decision was probably driven by voice quality, reliability and a basic subset of common call features. While those factors are still important today, the evolution of IP-based communications, maturation of cloud technologies and the rise of millennials in the workforce have shifted the focus of business communications to different areas. Today’s SMBs must consider much broader criteria for selecting a communications platform, including:
Does the solution help us get more done, more quickly by integrating and streamlining business processes and fostering real-time collaboration?
Does it support the mobile workstyle of today's workforce, so that productivity isn't tied to a specific device (e.g., desktop) or location?
Does the solution protect our business against the new wave of network attacks, information theft
Will we be able to keep our legacy equipment (
Can we expect a seamless transition to the new solution that doesn’t require a lot of re-training or consume our limited IT resources to install and maintain?