Did you know that 89% of consumers switch to a competitor’s product after a poor customer service situation with a company?With all the product choices and real-time information available to your customers, high-quality customer service is a must for a successful business – and it starts with having a good plan and an even better phone system.
Developing and executing a successful customer service strategy is key to consistently meeting or exceeding customer expectations. Yet, only 26% of all companies have a defined customer service plan in place. How does your customer service strategy look today?
In this information-packed webinar, you’ll learn how to:
Improve agent/employee service time to minimize customer wait time
Quickly arm your staff with vital information to better serve your customer
Track valuable information to help improve call transfers and wait times
Ensure fast resolutions that keep customers satisfied
Give your customers a seamless communications experience that will make them eager to call you, again!
See how we can help you provide world-class customer service and ensure that you never lose business to the competition with Switchvox.
Register today for this webinar, specifically designed to help you win and maintain successful customer relationships.
Creating the Ultimate Customer Experience Is as Simple as Picking Up the Phone